The following terms and conditions apply to our SEO services, as outlined at

In order to spell out the proper expectations from both clients, potential clients, and Great Pond Design, all clients and potential clients must read these terms in full, and if in agreement, fill in their name, email address and submit the form at the bottom of this page.

Great Pond Design will not schedule or perform services prior to the agreement to these terms.

  • SEO is a slow and steady ongoing set of strategies that takes time to implement. The keywords (search phrases) used will be a collaborative effort between the client and Great Pond Design. We will strategically determine the most realistic keywords to optimize for based on the plan that you have signed up for. For example, more-competitive keywords may not be applicable to lower-tiered plans.

  • Billing is done in advance, on a month to month basis. We currently accept payment via credit/debit card and PayPal. Please contact us if you prefer to pay via check.

  • You may continue or cancel your plan at anytime, however, we request a minimum 3 month commitment in order to guarantee desired results. If after 3 months, Top-5 positioning on Page 1 of Google’s search results has not occurred for the mutually agreed upon keywords, the monthly SEO services plan will continue free of charge to the client until the agreed upon results are reached.

  • We will send you a monthly report on where each of your keywords stand at that present time (i.e. position #8 last month, position #6 this month). Weekly reports are provided with our Enterprise plan.

  • We send you monthly reports on traffic numbers via Google Analytics. Weekly reports are provided with our Enterprise plan.

  • In our Start-Up plan, client’s are given email support for the duration of an active plan. In the Business and Enterprise plans, both email and phone support are provided for the duration of the active plan. Support may take 48-72 hours to respond and applies to business hours only. Regular business hours are Monday through Friday, 9am to 5pm EST.

  • WordPress managed hosting (Enterprise plan only) is valid for 1 year and requires a minimum 3-month Enterprise-level plan commitment. Optional annual renewal is $350.00. Hosting does not include managed email or email technical support. Traffic is capped at 25,000 monthly visits and 20GB local storage per Traffic overages are billed at $1.00 per 1,000 visits.

  • As the web and technology world is always fast-evolving, these terms are subject to change at anytime at the sole discretion of Great Pong Design. Additional terms and conditions apply as displayed in the scrolling window below.

Great Pond Design agrees to perform SEO services to the best of their ability. SEO goals and strategies are to be carried out by Great Pond Design as discussed via email, PDF proposal and/or general statement of work provided by Great Pond Design to Client.

Given the nature of SEO, web development, WordPress, and fast-moving technology including browser updates, theme updates and plugin updates, bugs and outages are always a possibility and work cannot be guaranteed as error-free – whether at the fault of Great Pond Design or other means including hosting outages.

Great Pond Design performs all services with best intentions in respect to Client’s image, reputation, and profitability. Great Pond Design cannot be responsible for Client loss in revenue or sales, under any circumstances.

Sales of SEO services plans are final and Great Pond Design is not responsible should Client sell their business, declare bankruptcy, or otherwise willing or unwillingly terminate their involvement in this agreement.

Great Pond Design reserves the right to terminate this agreement in the event of Client supplying unethical materials including but not limited to pornography, obscenity, nudity, violations and infringements of privacy, computer viruses, malware, spamming, harassment, any illegal activity, and/or advocacy of an illegal activity. Any action by Client that could be considered abusive or unethical is a violation of this agreement and Great Pond Design reserves the right of termination of this agreement.

Client will supply Great Pond Design with all text, documents, and other necessary materials for building and maintenance, as applicable to the project. Client affirms that they are the full copyright owner of any such provided materials. Client will indemnify Great Pond Design and hold Great Pond Design harmless against any claims of libel, copyright, or trademark infringement brought against Client with respect to use of those materials.

Licensed stock photos and videos may be supplied by Great Pond Design to Client at the rate of $10.00 per file.

On-site photo shoot with Great Pond Design photographer may be arranged at Client’s request for a fee of $400.00 for one mutually agreed upon day/location which includes approximately 2-4 hours of shooting. On-site photo shoot includes one-time post production editing of photos at photographer’s sole discretion. Photoshoot fee does not include travel costs, which are billed at $1.50 per mile from photographer’s Portland, Maine studio.

Great Pond Design and its subcontractors retain the right to display graphics and other web design elements as examples of their work in their respective portfolios. Example work as displayed in a portfolio may be modified in good faith at the sole discretion of Great Pond Design.

The terminology of this agreement uses “Great Pond Design” which is represented by Ryan O’Connor. If/when Client submits a 1099-MISC to the Internal Revenue Service, they shall utilize section #7 “Nonemployee compensation”. Great Pond Design will provide Client with W9 for tax purposes at Client request.

In the event of a dispute remaining unsettled, the law governing these terms and conditions and any agreement made incorporating the same shall be resolved in the courts in Maine, United States of America.

By entering my name below, I hereby agree to all terms and conditions outlined above and understand that this digital agreement is a legally binding contract between myself and Ryan O’Connor, represented as “Great Pond Design”. I am the business owner or have owner-permission to act on their behalf through the terms and conditions outlined within this agreement.

    Accepted and Agreed by:

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